More and more concerts and matches are using mobile tickets stored in the ticketing app. When you buy a ticket on resale, the ticket is then sent to you via transfer. This is the delivery method we favor on Velora Ticket. Here is how it works.
Why transfer is the safest method
With a transfer, the ticket goes directly from the seller's account to your own account, in the official app. It is not a screenshot or a PDF that could be circulated: the ticket cannot be duplicated, and it disappears from the seller's account as soon as you accept it. That is why we always advise requiring an official transfer when the event allows it.
What you need
- A free account on the relevant ticketing platform (e.g., Ticketmaster), created with your email address.
- The ticketing app installed on your phone.
- The email address and name provided during your order: this is where the ticket is sent.
How to accept the transfer, step by step
- You receive an email from the ticketing platform informing you that a ticket has been transferred to you.
- Click the link in the email (or open the app) and log in to your account, or create one with the same email address.
- Accept the transfer. The ticket then appears in your tickets section.
- On the day of the event, open the app and present the ticket at the entrance.
After your order, we will send you the step-by-step procedure to follow, and we remain at your disposal for any questions.
When does the transfer arrive?
Organizers often activate mobile tickets only a few days before the event: it is normal not to receive the ticket immediately upon ordering. At Velora Ticket, your tickets will reach you no later than 48 hours before the event.
Mistakes to avoid
- Not checking your spam/junk folder: the transfer email sometimes ends up there.
- Creating your account with a different email address than the one used for the order.
- Accepting a simple PDF or a screenshot when the event uses mobile tickets: demand the transfer.
Need help?
Can't find your transfer or having trouble with the app? Call us at +33 6 29 15 92 53: we will guide you. To learn more, consult our ticket delivery page and our 6 tips for buying on resale without getting scammed.