You will find here the answers to the most frequent questions. Can't find yours? Write to us or call us at 06 29 15 92 53.
Trust
How do I know that Velora Ticket is reliable?
We have been reselling concert and sports tickets since 2017. Our contact details are displayed on every page (phone 06 29 15 92 53 and e-mail), payment is processed through the secure Shopify platform, and our commitments (ticket replaced or refunded, refund if the event is cancelled) are detailed in our guarantees. Before buying, you can call us: a real person will answer you.
Will you ask me to pay another way?
No. All payment is made on our site, on the secure payment page. We will never ask you to pay by gift card (PCS, Transcash, Neosurf, Google Play, etc.) or by cryptocurrency. If someone asks you to do so while claiming to be from Velora Ticket, it is not us: please contact us.
Is the displayed price the final price?
Yes. The displayed price corresponds to the entire lot (1 seat, duo, trio, etc.), taxes and fees included. No delivery or service fees are added at the time of payment.
Our tickets
Are your tickets authentic?
Yes. Each ticket is checked before being sent. If your ticket did not allow you to enter, we would replace it within 30 minutes, or we would refund your entire order (see our guarantees).
Are you the official box office?
No. We are a professional reseller, with no link to the organizers, venues, or artists. We state this clearly so that you buy with full knowledge of the facts.
Why is the price different from the one printed on the ticket?
We often offer seats that are unavailable at the official box office. Our prices take into account demand and our costs. The total price, including fees, is always displayed before payment.
What do "duo," "trio," or "set of 6 seats" mean?
These are seats sold together: the price displayed is for the entire set, and the listing also indicates the price per seat. The seats in a set are side-by-side and cannot be separated, unless stated otherwise.
What does "restricted view" mean?
The stage may be viewed from the side or partially obstructed from these seats. We indicate this on each relevant seat so that you can choose with full knowledge of the facts.
Is the ticket in my name?
Some events use named tickets. In this case, the event listing indicates it, and we ask for the name of each spectator after your order.
Ticket delivery
How will I receive my tickets?
Depending on the event: by official transfer to your box office account (Ticketmaster, for example) or by e-mail. The delivery method is indicated on each listing, and delivery is always free.
When will I receive them?
Organizers often make tickets available only a few days before the event. This is normal. We send them to you as soon as possible, and no later than 48 hours before the event. Otherwise, you are refunded.
I haven't received anything, what should I do?
Check your junk mail first. If you find nothing, call us at 06 29 15 92 53 or write to us with your order number: we will answer you quickly.
Payment
What payment methods do you accept?
Credit card and other payment methods displayed at the payment stage.
Is the payment secure?
Yes. Payment is processed by Shopify, on an encrypted page that complies with the PCI DSS banking security standard. We never have access to your full banking details.
Cancellation and refund
Can I cancel my order?
The law does not provide for a right of withdrawal for tickets for fixed-date events (Article L221-28 of the Consumer Code). Contact us anyway: we will review your request.
What happens if the event is cancelled or postponed?
Cancelled and not rescheduled: you are fully refunded. Postponed: your tickets remain valid for the new date; if you cannot attend, contact us to find a solution.
The day of the event
Are there any specific rules at the entrance?
The rules of the venue and the organizer apply (security check, ID, minimum age, prohibited items). Remember to arrive early.
I have a problem on site, who should I contact?
Call us at 06 29 15 92 53. We remain reachable on the day of the event and we will replace your ticket within 30 minutes. If that is not possible, we will refund your entire order.