Buying a concert ticket should remain a pleasure. Here are the commitments we make for every order, without exception.
1. Ticket replaced within 30 minutes, or refunded
Every ticket is checked before being sent. If, despite this, your ticket does not allow you entry, call us at 06 29 15 92 53: we will replace your ticket within 30 minutes. If that is not possible, we will provide a full refund of your order, including fees.
2. Your tickets received before the event
Your tickets will reach you no later than 48 hours before the event starts, unless otherwise indicated on the event page. If we cannot deliver them to you in time, you will be fully refunded.
3. Event cancelled = order refunded
If the event is cancelled and not rescheduled, we will refund the total amount of your order. If it is postponed, your tickets remain valid for the new date. If you cannot attend, contact us: we will find a solution with you.
4. 100% secure payment
Payment is processed by Shopify on an encrypted page (HTTPS) compliant with the PCI DSS banking security standard. We never have access to your full bank details.
5. Seats together
When you order multiple tickets of the same category at once, they are grouped together (side-by-side or in the same row), unless otherwise stated on the event page.
6. A team that answers you
A question before or after your purchase? Our customer service team will respond to you in French within 24 business hours, via email or our contact form. On the day of the concert, we remain reachable by phone at 06 29 15 92 53.
Our commitment to transparency
We are a professional reseller: we are not affiliated with any organizer, venue, or artist. Our prices may differ from the value printed on the ticket. The total price, including fees, is always displayed before payment: no nasty surprises.
Full terms and conditions can be found in our general terms and conditions of sale and our refund policy.