Fixed-date event tickets are not eligible for the right of withdrawal (Article L221-28, 12° of the Consumer Code). However, we commit to refunding you in the following situations.
You will be fully refunded (fees included) if:
- the event is cancelled and not rescheduled;
- we are unable to deliver your tickets no later than 48 hours before the event (or within the timeframe indicated on the listing);
- you are denied access to the event because the ticket provided is not valid.
Postponed event
Your tickets remain valid for the new date. If you are unable to attend, please contact us: we will work with you to find a solution.
Non-refundable cases
- change of mind or personal inability to attend;
- denial of access due to lateness, spectator behavior, failure to comply with venue regulations, or inaccurate information provided at the time of order;
- changes to the schedule, team lineup, or program.
How to get a refund?
Write to us at julesferands2@gmail.com with your order number. The refund will be issued to the payment method used, within a maximum of 14 days after your request is validated.