A sick performer, bad weather, a rescheduled match: sometimes an event does not go as planned. Here is what happens to your ticket in each case, and our commitments at Velora Ticket.
The event is cancelled
If the event is cancelled and is not rescheduled, you will be refunded the full amount of your order. The refund is made to the payment method used, within a maximum of 14 days after your request is validated.
The event is postponed
In the event of a postponement, your ticket remains valid for the new date, generally without any action required on your part. If you cannot attend on the new date, contact us: we will work with you to find a solution.
The schedule or program changes
A change of time, opening act, or team composition does not entitle you to a refund: the event is still taking place.
What about the right of withdrawal?
The law does not provide for a right of withdrawal for fixed-date event tickets (Article L221-28 of the Consumer Code). If you have an impediment, tell us about it anyway.
Your ticket does not work at the entrance
This is our "Day-Of" guarantee: call us at +33 6 29 15 92 53. We will replace the ticket within 30 minutes; if that is not possible, we will refund your entire order.